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Reviews

Reviews Summary

Customers say they had a great experience with Verano Hill, praising the quality and craftsmanship of the bags they purchased. Many highlight the fast shipping and secure packaging, with orders often arriving earlier than expected. Consumers also noted that the bags look like Read More the photos online, which builds trust in the brand. Several reviewers mentioned receiving compliments when using their bags, and some shared that they are repeat customers due to their satisfaction with previous orders. Overall, people appreciate the style, durability, and accurate representation of the products.

Customer Reviews

Based on 1653 reviews
91%
(1508)
8%
(131)
1%
(14)
0%
(0)
0%
(0)
A
Amy Ali
First time happy buyer 👍

Never heard about Verano Hill before but glad I took a chance and bought Jeanette Handbag 👜. It’s cute, A+ quality and very spacious. VH have some nice quality luxury products with reasonable price tag.

M
Mildred Thompson
I love the bag and the time line on…

I love the bag and the time line on shipping.

s
sabrina cook
Excellent customer service

Excellent customer service. I placed an order and realized I typed in the incorrect shipping address . I immediately sent an email to customer service to make them aware of what happened. They were able to correct the address before the order shipped out.

C
Christine Martinelli
I had a great experience using Verano…

I had a great experience using Verano Hill. I ordered a brown purse, immediately got a confirmation number, was immediately notified when it was shipping, and received the bag within about a week of that! My bag was very nice quality, came in a cute little dust bag, and I received a bunch of compliments on the purse already!

C
Citlali

The bag is beautiful and looks the good quality

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Returns/Cancellations

Returns

You must return your item(s) back to us no later than 30 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns may be redeemed for store credit or a refund:
  • If you choose store credit, you will receive the full value of your return, with no deductions.
  • If you choose to receive your money back to your original payment method, a $15 restocking fee will be deducted from the refund amount.

To complete your return, please click here

We offer free returns. Shipping label can be created from the link above.

Order Change/Cancellations

We begin processing all standard orders right away to ensure fast shipping. Because of this, changes or cancellations cannot be guaranteed once an order has been placed. This includes edits to items, shipping addresses, or cancellation requests.

Orders placed with an extended shipping timeframe may be cancelled if you contact us before the order is prepared for shipment. If you need to cancel one of these orders, please reach out to us immediately.

For all other orders, once processing has started, we’re unable to guarantee any changes or cancellations. If your request cannot be made in time, you’ll need to wait for the shipment to arrive and then follow our return process.

Please note: If an incorrect shipping address was entered and we were not contacted in time, we cannot guarantee correction or successful delivery.